At Naughty Finds, we are committed to providing fast, reliable, and discreet shipping for all of our customers. Please review our shipping policies below to understand how we handle your order from processing to delivery.
1. Order Processing
Once your order is placed, it will be processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been successfully processed and shipped.
2. Shipping Times
Shipping times may vary depending on your location and selected shipping method:
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or courier service disruptions.
3. Discreet Packaging
We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no mention of Naughty Finds or the contents of the package. Your privacy is guaranteed throughout the shipping process.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method selected. We occasionally offer free shipping promotions; please check our website for the latest offers.
5. International Shipping
Yes, we ship internationally! Please note that shipping times and costs for international orders will vary based on the destination. Customers are responsible for any customs duties, taxes, or additional fees that may apply upon arrival in their country.
6. Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email containing your tracking number. You can use this number to track the progress of your order directly on the courier’s website.
7. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as courier delays, customs issues, or extreme weather conditions may affect delivery times. If your order is delayed beyond the expected delivery window, please contact us at sales@naughtyfinds.com, and we will assist you in tracking your shipment.
8. Lost or Damaged Packages
Naughty Finds is not responsible for packages lost or damaged in transit. However, if you encounter any issues with your delivery, please reach out to us within 7 days of the estimated delivery date, and we will work with the courier to investigate the issue.
9. Incorrect Shipping Address
Please double-check your shipping address before placing your order. Naughty Finds is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at sales@naughtyfinds.com. We will do our best to update the address if the order has not yet been shipped.
